Do you want to work in a pet-friendly environment?

This is Chloe (the dog in the banner) smiling right at you! She will be in the office accompanying you :)

Available Job Opportunities:

• Junior Tour Operations Agent - Asian Market (NOC #6313)

Description:

Yellowknife Tours Ltd. is seeking an outdoor enthusiastic and detail-oriented Tour Operations Agent to join our dynamic team in Yellowknife, NT. The successful candidate will play a crucial role in delivering exceptional travel experiences to our guests by managing and coordinating tour operations, ensuring smooth logistics, and maintaining high standards of customer service.

Key Responsibilities

A Tour Operations Agent shall cover a wide range of job duties:

• Tour Coordination: Act as a tour guide by planning, organizing, and overseeing a variety of tour packages, including winter adventures such as snowmobiling, ice fishing, Aurora viewing, and cultural experiences with local Indigenous communities.
• Customer Service: Provide outstanding service to clients before, during, and after their tours. Act as administrative personnel to address inquiries, resolve issues, and ensure customer satisfaction over email and voice communications.
• Logistics Management: Coordinate transportation, accommodations, and equipment rentals. Ensure all aspects of tours run seamlessly.
• Stakeholders Relations: Establish and maintain relationships with local partners, including accommodation providers, venue providers, industry partners, e-commerce businesses, etc.
• Safety Compliance: Ensure all tours adhere to safety regulations and guidelines. Conduct regular safety checks and briefings.
• Marketing Support:  Collaborate with the Tour Operations Specialist to promote tour packages by providing content materials.
• Reporting: Prepare and maintain detailed records of tours, including customer feedback, incident reports, and financial summaries.

Qualifications:

• Completion of college/CEGEP/vocational or technical training
• Relevant tour operations experience is preferred
• Knowledge of Digital Marketing and Communications will be an asset
• Excellent teamwork and communication skills
• Strong software aptitude and fast learner
• Strong strategic thinking, problem-solving, and analytic skills
• Ability to work in a constantly changing, fast-paced work environment
• Excellent time-management, organization, and project management skills, with attention to detail from inception through execution
• Fluency in English Language (for Asian Market Specialists - Language Preference: Fluent in both Cantonese and Mandarin)

To apply, please send an email to [email protected].

We are waiting for you!