1. Introduction
This Privacy Policy explains how Yellowknife Tours (the “Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website and online booking/e-commerce system.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
To facilitate your booking, we will collect your personal information to complete the reservation.
2.1 Personal Information Provided by You
- Name
- Email address
- Phone number
- Billing address
- Passport information (only when required for certain activities)
- Emergency contact information (when applicable)
2.2 Booking & Payment Information
- Activity selections
- Booking date and time
- Number of participants
- Payment-related information (processed securely by third-party providers such as Stripe and PayPal; we do not store full credit card details)
2.3 Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages viewed and browsing behavior (via analytics tools such as Google Analytics)
2.4 Information Collected Through Messaging Apps
If you contact us through messaging applications such as WhatsApp, WeChat, Line, or other communication platforms, we may receive additional information that you voluntarily provide. These platforms operate under their own privacy policies, and information shared through them is not stored on our website servers. We will only use the information you provide to assist with inquiries, bookings, or customer support.
3. How We Use Your Information
Your information may be used for the following purposes:
- To process and confirm bookings
- To contact you about your order or activity
- To provide customer service and support
- To send booking confirmations, invoices, and important notifications
- To improve website performance and user experience
- To comply with legal or regulatory requirements
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with:
- Payment processors (e.g., Stripe, PayPal)
- Tour partners or activity operators, when required to fulfill your booking
- Government authorities, when legally required (e.g., for safety regulations or immigration requirements)
- Service providers assisting with website hosting, analytics, or security
All third parties are required to keep your information confidential.
5. Data Storage & Security
We take reasonable administrative, technical, and physical measures to protect your information.
Your data may be stored:
- On our secure web hosting servers
- In encrypted backups
- Through secure third-party payment processors and platforms
However, no online transmission is 100% secure; we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve website functionality
- Remember your preferences
- Analyze traffic and user behavior
You may disable cookies in your browser settings, but some features may not work properly.
7. Data Retention
We retain personal data only as long as necessary for:
- Booking and order fulfillment
- Legal compliance and financial record-keeping
- Customer service follow-up
Information no longer required will be securely deleted.
7A. Payment Security
All online payments on our website are processed securely by trusted third-party payment providers such as Stripe and PayPal. Your full credit card details are never stored on our servers. All transactions are encrypted and handled directly by the payment processor.
7B. International Visitors
Our website is operated from Canada. By using our booking system, international visitors acknowledge and agree that their personal information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those of their home country.
7C. Customer Accounts (WooCommerce)
Customers have the option to create an account on our booking website. When creating an account, we may store the following information:
- Name
- Phone number
- Billing details
- Booking history
Creating an account allows you to:
- View past orders
- Manage upcoming bookings
- Update your contact or billing information
- Access receipts and invoices
You may request to delete your account at any time by contacting us. Account deletion will not affect completed financial records required for legal compliance.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
To exercise these rights, please contact us at: [email protected]
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.
10. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with the latest revision date.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, you may contact us at:
Yellowknife Tours
Address: 5120 48 Street, Unit 16, Yellowknife, NT X1A 1N6, Canada
Email: [email protected]
Phone: (867) 873-4600
(End of Privacy Policy)
